Help with your ride
Choose a start, pick a time chip, spin, then check the route before starting.
Contact Bikeroulette
Email giedriuson@gmail.com. Include your app version, iOS version, the step that failed and the error text. A screenshot is optional. Never send passwords, sign-in codes, Apple tokens or a full private GPS trail.
Location or navigation
In iPhone Settings, allow location while using Bike Roulette and enable Precise Location for accurate guidance. Start or resume a ride explicitly. Pause or end the ride to stop tracking. After force-quitting, reopen and resume; the app does not silently restart GPS. Large text, VoiceOver, Reduce Motion and the Guide's motion/touch preferences are supported controls.
No route or place results
Check your connection and try a full place name, street and city. Choose a search match before spinning. Try a nearby road-accessible starting point or a shorter loop. Provider outages and request limits can temporarily prevent new routes. Send the error text and approximate area if the problem continues.
Coffee Spin, passport and route details
Coffee Spin searches for mapped cafés within riding reach and includes your selected break in the outing time. It combines live sources with a local fallback, but map coverage is incomplete. Coffee can fall anywhere along a loop; a later break is preferred. On a destination ride, Coffee Spin chooses a café along the selected route and keeps the same finish. Fastest stays direct. Timed and No rush outings include your café break; no mapped on-route café means an explicit failure without spending a spin. Small access detours and some repeated streets are allowed. No rush keeps the whole outing, including your break, within your chosen range. If no cycling connection fits, try another start or widen the range. Failed route searches do not use a spin. Check café hours and access before riding. Know your route shows available mapped surface/cycleway information, not a safety guarantee. Submit optional private route feedback from the route preview. City passport seals come from server-confirmed completed account rides; saved plans and unverified café visits do not earn extra rewards. Choose Pick my stop for an exact café, park or other place on a loop. Coffee Spin can surprise you or use your chosen café. Signed-in riders can keep private favourite places and reuse them from My rides with Ride via or Start here. Results show available street addresses and straight-line distance from your start. Choose on map to drop or adjust a pin, then confirm it. Nearby addresses and entrances are not verified. A picked stop is never silently replaced; try another time or start if no suitable loop reaches it.
Ride controls and sharing
Start or Resume begins tracking; Pause or End stops it. Hide guidance only folds the card while tracking continues. Active iPhone rides can keep tracking with the screen locked; open the app for visual directions. Web guidance needs the page visible. Reopen the app to change the route or check ride completion. My rides keeps saved rides, favourite places and earned chips. Share & export offers a GPX file or a ride link. A shared link reveals the full planned route, including its start and finish, to anyone who has the link.
Accounts and data
Use Account to sign in, connect Apple to your existing signed-in account, sign out or delete the account. Apple private email addresses do not automatically match an existing Google account. If a sign-in is already connected elsewhere, contact us; we do not merge accounts without verified ownership. Guests can clear guest data from Account. Read the privacy policy for what deletion covers.
Ride safely
Route data can miss closures or access changes. Follow local signs, dismount for pedestrian sections and stop somewhere safe before changing controls. Bike Roulette is not an emergency service.